Previous incidents

April 2023
No incidents reported
March 2023
Mar 22 at 12:00am +00:00
1 incident

External providers integration is down

Downtime

Resolved Mar 22 at 03:03pm EDT

External providers integration recovered.

1 previous update
Mar 20 at 12:00am +00:00
1 incident

External providers integration is down

Downtime

Resolved Mar 20 at 03:30pm EDT

External providers integration recovered.

1 previous update
Mar 16 at 12:00am +00:00
1 incident

SFTP is down

Downtime

Resolved Mar 17 at 04:34am EDT

SFTP recovered.

1 previous update
Mar 01 at 12:00am +00:00
1 incident

Licenses and Data extraction pipelines are down

Degraded

Resolved Mar 01 at 12:50pm EST

Licenses has returned to its normal state.

2 previous updates
February 2023
Feb 24 at 12:00am +00:00
1 incident

Pulse API is down

Downtime

Resolved Feb 24 at 10:24am EST

Pulse API recovered.

1 previous update
Feb 21 at 12:00am +00:00
2 incidents

Pulse API is down

Downtime

Resolved Feb 21 at 09:34am EST

Pulse API recovered.

1 previous update

CWT Platform update

Maintenance

Resolved Feb 21 at 03:00am EST

We are planning a platform update for Tuesday, February 21st. The platform may be unavailable for approximately 2 hours for all users.

We will add new features, increase our infrastructure capacity, and improve the overall service.

To ensure uptime and stability, the upgrade will occur during nighttime hours to ensure a smooth update. The platform will not be accessible, and email delivery will be temporarily suspended. All operations, including event triggering, scheduled email deliver...
Feb 20 at 12:00am +00:00
1 incident

API is down

Downtime

Resolved Feb 20 at 06:55am EST

API recovered.

1 previous update
Feb 16 at 12:00am +00:00
1 incident

Data extraction scheduler is down

Downtime

Resolved Feb 16 at 04:53am EST

Data extraction scheduler recovered.

1 previous update
Feb 02 at 12:00am +00:00
1 incident

Developer Portal , Web Application, Public API, Gateway, Licenses, Data extra...

Downtime

Resolved Feb 02 at 11:35am EST

The incident has been resolved. All services are back online.

2 previous updates
Feb 01 at 12:00am +00:00
1 incident

CWT Platform update

Maintenance

Resolved Feb 01 at 03:30am EST

We are planning a platform update for Wednesday, February 1st. The platform may be unavailable for approximately 2 hours for all users during this time.

We will add new features, increase our infrastructure capacity, and improve the overall service.

To ensure uptime and stability, the upgrade will take place during nighttime hours to ensure a smooth update. The platform will not be accessible and email delivery will be temporarily suspended. All operations, including event triggering, s...