Previous incidents
Flow Database update
Resolved Apr 28 at 05:00am EDT
We are planning a database update for Friday, April 28. The platform may be partially unavailable to some users during this time for approximately an hour.
We will increase our infrastructure capacity and improve the overall service.
To ensure uptime and stability, the upgrade will occur during nighttime hours. We will take measures to make the update process smooth, but the platform may experience some speed bumps. Email delivery will be temporarily suspended during the maintenance per...
Company Website is down
Resolved Apr 17 at 09:31am EDT
Company Website recovered.
1 previous update
Pulse API is down
Resolved Apr 14 at 09:20am EDT
Our engineering team has confirmed normal functionality has been restored. This incident has been resolved.
2 previous updates
Flow Platform update
Resolved Apr 14 at 03:00am EDT
We are planning a platform update for Thursday, April 13. During this time, the platform may be partially unavailable to some users for approximately an hour.
We will be adding new features, increasing our infrastructure capacity, and improving the overall service.
To ensure uptime and stability, the upgrade will take place during nighttime hours. We will take measures to make the update process smooth, but the platform may experience some speed bumps. Email delivery will be temporarily...
External providers integration is down
Resolved Mar 22 at 03:03pm EDT
External providers integration recovered.
1 previous update
External providers integration is down
Resolved Mar 20 at 03:30pm EDT
External providers integration recovered.
1 previous update
SFTP is down
Resolved Mar 17 at 04:34am EDT
SFTP recovered.
1 previous update
Licenses and Data extraction pipelines are down
Resolved Mar 01 at 12:50pm EST
Licenses has returned to its normal state.
2 previous updates
Pulse API is down
Resolved Feb 24 at 10:24am EST
Pulse API recovered.
1 previous update
Pulse API is down
Resolved Feb 21 at 09:34am EST
Pulse API recovered.
1 previous update
CWT Platform update
Resolved Feb 21 at 03:00am EST
We are planning a platform update for Tuesday, February 21st. The platform may be unavailable for approximately 2 hours for all users.
We will add new features, increase our infrastructure capacity, and improve the overall service.
To ensure uptime and stability, the upgrade will occur during nighttime hours to ensure a smooth update. The platform will not be accessible, and email delivery will be temporarily suspended. All operations, including event triggering, scheduled email deliver...
API is down
Resolved Feb 20 at 06:55am EST
API recovered.
1 previous update
Data extraction scheduler is down
Resolved Feb 16 at 04:53am EST
Data extraction scheduler recovered.
1 previous update
Developer Portal , Web Application, Public API, Gateway, Licenses, Data extra...
Resolved Feb 02 at 11:35am EST
The incident has been resolved. All services are back online.
2 previous updates
CWT Platform update
Resolved Feb 01 at 03:30am EST
We are planning a platform update for Wednesday, February 1st. The platform may be unavailable for approximately 2 hours for all users during this time.
We will add new features, increase our infrastructure capacity, and improve the overall service.
To ensure uptime and stability, the upgrade will take place during nighttime hours to ensure a smooth update. The platform will not be accessible and email delivery will be temporarily suspended. All operations, including event triggering, s...