Previous incidents

May 2023
May 28, 2023
1 incident

Flow Database update

Maintenance

Resolved May 28 at 04:00am EDT

We have an upcoming platform update scheduled for Sunday, May 28th.

Our team will be performing maintenance in a rolling fashion, ensuring no downtime is experienced. Regular maintenance is critical to us as it guarantees that our databases remain secure, healthy, and compliant with best practices.

During these events, we may carry out OS security patches, MongoDB minor revision upgrades, and cloud provider-requested maintenance.

May 24, 2023
1 incident

Some services are down

Degraded

Resolved May 24 at 10:44am EDT

The issue has been resolved.

1 previous update

May 03, 2023
1 incident

Developer Portal is down

Downtime

Resolved May 03 at 05:34pm EDT

Developer Portal recovered.

1 previous update

April 2023
Apr 28, 2023
1 incident

Flow Database update

Maintenance

Resolved Apr 28 at 05:00am EDT

We are planning a database update for Friday, April 28. The platform may be partially unavailable to some users during this time for approximately an hour.

We will increase our infrastructure capacity and improve the overall service.

To ensure uptime and stability, the upgrade will occur during nighttime hours. We will take measures to make the update process smooth, but the platform may experience some speed bumps. Email delivery will be temporarily suspended during the maintenance per...

Apr 17, 2023
1 incident

Company Website is down

Downtime

Resolved Apr 17 at 09:31am EDT

Company Website recovered.

1 previous update

Apr 14, 2023
2 incidents

Pulse API is down

Downtime

Resolved Apr 14 at 09:20am EDT

Our engineering team has confirmed normal functionality has been restored. This incident has been resolved.

2 previous updates

Flow Platform update

Maintenance

Resolved Apr 14 at 03:00am EDT

We are planning a platform update for Thursday, April 13. During this time, the platform may be partially unavailable to some users for approximately an hour.

We will be adding new features, increasing our infrastructure capacity, and improving the overall service.

To ensure uptime and stability, the upgrade will take place during nighttime hours. We will take measures to make the update process smooth, but the platform may experience some speed bumps. Email delivery will be temporarily...

March 2023
Mar 22, 2023
1 incident

External providers integration is down

Downtime

Resolved Mar 22 at 03:03pm EDT

External providers integration recovered.

1 previous update

Mar 20, 2023
1 incident

External providers integration is down

Downtime

Resolved Mar 20 at 03:30pm EDT

External providers integration recovered.

1 previous update

Mar 16, 2023
1 incident

SFTP is down

Downtime

Resolved Mar 17 at 04:34am EDT

SFTP recovered.

1 previous update

Mar 01, 2023
1 incident

Licenses and Data extraction pipelines are down

Degraded

Resolved Mar 01 at 12:50pm EST

Licenses has returned to its normal state.

2 previous updates