Previous incidents

September 2024
Sep 25, 2024
1 incident

Licenses is down

Degraded

Resolved Sep 25 at 10:57am EDT

Licenses recovered.

1 previous update
Sep 18, 2024
1 incident

Platform slowness and automation delays

Degraded

Resolved Sep 18 at 02:20pm EDT

We’ve identified and resolved the root cause. The fix is now in place and will be fully deployed for all users within the coming hours.

1 previous update
Sep 16, 2024
1 incident

Licenses Network Hiccup

Degraded

Resolved Sep 16 at 05:13am EDT

Licenses recovered.

1 previous update
Sep 05, 2024
1 incident

Insights is down

Downtime

Resolved Sep 05 at 11:11am EDT

A monitor for Metabase went down due to an inability to connect to the server at insights.trustlayer.io/api/health. The issue was detected from multiple locations and was resolved automatically within a few minutes, restoring the service without manual intervention.

1 previous update
August 2024
No incidents reported
July 2024
Jul 16, 2024
1 incident

Insights is down

Downtime

Resolved Jul 16 at 12:42pm EDT

Insights service went down because of a timeout error with no headers received. Monitors in Central Europe and North-East America experienced this issue, but they all recovered automatically within a few minutes, resolving the incident.

1 previous update